Adding Your Shipping Costs

Last updated: January 30, 2026

Accurate shipping costs are essential for understanding your true profit margins. StoreHero offers multiple methods to track shipping costs, which can be combined to give you the most accurate data with minimal effort.

Navigate to Settings > Order Costs > Shipping to begin configuring your shipping costs.

Available Methods

You can use one or more of these methods to track your shipping costs:

  1. Match Shipping Paid - Assume your shipping cost matches what the customer pays

  2. Default Shipping Cost - Set a fixed rate for all orders

  3. By Country/Region - Set specific costs for different shipping destinations

  4. By Order ID - Set unique costs for individual orders

  5. Shipping Integrations - Connect to ShipStation, ShipBob, or Zapier for automatic cost tracking

Method 1: Match Shipping Paid

The simplest approach—assume that the shipping cost you incur matches the amount your customer pays for shipping.

When to Use This

This method works well if:

  • You charge customers the exact shipping rate you pay

  • You have weight-based or complex shipping structures that generally match customer charges

  • You want a quick setup without manual data entry

How to Set Up

Simply leave the shipping cost fields blank. When these values are empty, we'll automatically match your shipping costs to what customers pay.

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Recommendation: If your shipping costs roughly match customer charges most of the time, we recommend leaving this as your default.

Method 2: Set a Default Shipping Cost

Set a fixed shipping cost that applies to all orders, regardless of destination or order size.

When to Use This

This method works well if:

  • You have a standard shipping rate across most orders

  • You want a simple baseline cost for all shipments

  • You'll use other methods for exceptions (specific countries or orders)

How to Set Up

  1. Navigate to Settings > Order Costs > Shipping

  2. Enter your Default Shipping Cost per order

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  1. Optionally, enter a Default Return Cost per returned order

  2. Click Save Changes

Example: If most orders cost you €5 to ship, set €5 as your default shipping cost. Orders to specific countries or with unique requirements can be overridden using other methods.
If you aren’t sure of your average, sum the past 90 days of your carrier charges and divide by the number of orders fulfilled. 

Method 3: Set Costs by Country/Region

Set specific shipping costs for different countries or regions you ship to.

When to Use This

This method works well if:

  • Shipping costs vary significantly by destination

  • You ship internationally with different rate structures

  • You want more precision than a single default rate

How to Set Up

  1. Navigate to Settings > Order Costs > Shipping

  2. Select the Country/Region tab

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  3. Click Add in the top right corner

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  4. In the popup, enter:

  5. Country and/or Region - Select the destination

  6. Shipping Cost - Cost you incur for orders to this location

  7. Return Cost (optional) - Cost you incur for returns from this location

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  8. Click Submit

  9. Repeat for additional countries or regions

Example: Set €5 for domestic orders, €12 for EU countries, and €20 for international shipments.
To determine an average, sum together your last 90 days of your carrier charges for a region, then divide by the number of orders placed from that area.

Method 4: Set Costs by Order ID

Set unique shipping costs for individual orders when needed. You can also leverage the Zapier integration for real-time, order level accurate shipping costs. 

When to Use This

This method works well if:

  • You have occasional orders with exceptional shipping costs

  • You need to override default or country-based rates for specific orders

  • You're importing historical data with known shipping costs

  • You’re leveraging the Zapier integration to import costs from your shipping software

How to Set Up Manually

  1. Navigate to Settings > Order Costs > Shipping

  2. Select the By Order ID tab under Custom Shipping Costs

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  3. Click Add in the top right corner

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  4. In the popup, enter:

    • Order ID - The specific order identifier

    • Shipping Cost - The actual cost for that order

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  5. Click Save

Bulk Import via CSV

For multiple orders, use our CSV import feature to avoid manual entry.

CSV Format Requirements: Your spreadsheet must include these two columns with case-sensitive titles:

  • Order Id

  • Shipping Cost Per Order

To Import:

  1. Navigate to Settings > Order Costs > Shipping

  2. Prepare your CSV file with the required columns

    1. To pull an export, select Import from the top right corner and select download our sample csv from the pop-up

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  1. Add the corresponding order numbers and their shipping costs in the correct columns

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  2. Export a CSV of your sheet

  3. Go back into StoreHero and select the By Order ID tab

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  4. Click Import follow bulk upload instructions

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  5. Review and confirm the import

Method 5: Shipping Integrations

Connect shipping platforms like ShipStation or ShipBob to automatically import the exact cost incurred for each order.

Why Use Integrations

Shipping integrations provide complete accuracy by calculating actual costs based on:

  • Product mix and weight

  • Package size and dimensions

  • Shipping destination

  • Shipping priority (standard, express, etc.)

  • Carrier rates and fees

This eliminates manual data entry and ensures your profitability metrics reflect true shipping costs.

Supported Platforms

  • ShipStation

  • ShipBob

  • Zapier

How to Connect

  1. Navigate to Settings in the left-hand menu

  2. Click Connections

  3. Scroll to the Shipping Connections section

  4. You'll see all supported platforms plus any currently connected integrations

To Connect a New Platform:

  1. Click the Connect button next to your shipping platform

  2. Follow the authentication process:

    • Credentials: Enter your login details, OR

    • API Key: Retrieve your API key from your shipping platform account and paste it in

  3. Follow the channel-specific instructions in the dialog box

  4. Grant the necessary permissions

  5. Confirm the connection

To Disconnect:

  1. Click the Disconnect button next to the active connection

  2. Confirm disconnection

  3. You can reconnect the same platform or switch to another at any time

Zapier Integration Guide

To automate the import of your shipping costs, and more, see the Zapier resource here