Missing Data Issues

Last updated: February 6, 2026

If data appears to be missing, start by checking whether the Shopify connector is still running properly. Sometimes the connector may stop working without showing errors on the dashboard.
Example reference: https://www.tella.tv/video/oxygen-store-hero-report-data-issues-551n


1. Verify Shopify Connector Status

Use the following API to check the most recent job status:

https://bulk-shopify-connector.veckler.com/api/v1/shopify-connector/jobs?status=query_sent

This will show when the last query was sent.

Available job statuses:

  • not_started – The extraction has not started.

  • done – The extraction completed successfully.

  • failed – The extraction attempted but failed.

  • query_sent – A query was sent; if this status is stuck, the connector may need to be restarted.

2. If any dates are missing above, create the jobs for those missing dates. (Don’t do extra dates as it just takes up more storage)

https://bulk-shopify-connector.veckler.com/api/v1/shopify-connector/jobs/jobs/bulk

Body:
{ "greaterThanOrEqualToIsoDate": "2025-10-01", "lessThanOrEqualToIsoDate": "2025-10-01" }

3. Check if the webhook is still active.
For some reason, shopify api might disable the webhook. 

https://ADD API HERE WIP

4. Restart the Connector (If Needed)

If the status is "query_sent" and appears stuck, force-start the connector using this endpoint:

https://bulk-shopify-connector.veckler.com/api/v1/shopify-connector/jobs/start?force=true

5. Refresh Dashboards

If the connector data looks correct and all extraction jobs appear completed:

  1. Refresh the dashboard and wait a few minutes for data to update.

  2. If the issue relates to LTV data, refresh the LTV section in the admin dashboard as well.

6. Raise a ticket

If none of these steps work, raise an item on veckler portal with the results and summary of these steps.